1. Introduction

Friends VU Book Shop ("we," "us," "our") provides course books, handouts, and study material for Virtual University (VU) students in Pakistan. This policy explains what information we collect when you use our website, how we use it, and the choices you have.

2. Information We Collect

When you place an order, we collect:

• Your name, phone number, and email (if provided)
• Delivery address, city, and district
• Order details — books ordered, quantities, and prices
• Payment method selected (Cash on Delivery, JazzCash, or EasyPaisa) and transaction reference, if provided

We do not collect or store your JazzCash/EasyPaisa PIN, password, or full account details — payments are made directly through your own mobile wallet app, not through our website.

3. How We Use Your Information

• To process and deliver your order
• To contact you about your order status via phone, email, or WhatsApp
• To verify manual payments (JazzCash/EasyPaisa transaction IDs)
• To improve our catalogue and website based on order patterns

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. WhatsApp Communication

After placing an order, you may be given a pre-filled WhatsApp message summarizing your order to send to us for confirmation or tracking. Messages sent via WhatsApp are subject to WhatsApp's own privacy policy, as it is operated by Meta, not by us.

5. Free Downloads (PDF/Word Handouts)

Some course handouts are available as free downloads directly from our website. We do not require an account or personal information to access these downloads, and we do not track individual download activity tied to your identity.

6. Data Storage & Security

Your order information is stored securely in our database and is only accessible to authorized site administrators for order fulfillment purposes. While we take reasonable precautions to protect your data, no online system can guarantee complete security.

7. Cookies

Our website uses session cookies to remember items in your shopping cart while you browse. These cookies do not track you across other websites and are cleared when you close your browser or complete checkout.

8. Your Rights

You may contact us at any time to ask what information we hold about a past order, or to request that we delete your personal details from our records, subject to any legal or accounting requirements to retain order history.

9. Changes to This Policy

We may update this policy from time to time as our services evolve. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:
WhatsApp: +92 334 7006338
Email: mhsnpasha876@gmail.com